We are over the moon that our clients’ Cumbria Constabulary scooped two awards at the prestigious Training Journal Awards on the 3rd December for our strengths-based coaching approach! The team at Cumbria Police were honoured to receive the awards of Gold – for Best Employee Engagement Programme and Silver – for Best Coaching and Mentoring Programme. Henry Stewart presenting the award at the Tower of London, described how the judges “were blown away” by the submission from Cumbria Police. The awards recognised how by using our Chats That Matter® strengths-based coaching approach the organisation has been able to unlock potential in their teams and help people grow and achieve.

Positive Impact

Julia Wolfendale, Director and Executive Coach at On The Up said that “Working with police officers that do such important work every day has been a real privilege. It has been fantastic that the staff and officers responded so positively to the approach to develop a more collaborative and supportive culture through coaching conversations. We focused on supporting managers to transform conversations with staff about performance and potential by taking a whole person approach using coaching skills and our strengths-based techniques. We helped Police leaders coach their people to be their best selves and overcome difficulties. Managers have described the positive impact this is having on the day to day work and how people feel more valued, supported and effective.”

The Conversation is Incredibly Empowering!

We knew the programme had been hugely successful with 98% positive feedback from the 350 managers we trained, now this award gives the work an external credibility and we are truly delighted. One manager who attended the course described it as, “The most stretching course he had ever been on!” A Sergeant told us  “This does have the potential to form the bedrock of policing in Cumbria and set the tone for a generation. It really is that crucial.The whole person approach is the key and whilst it will clearly take some time to change, the conversation it is incredibly empowering.” 

Discovering Strengths

Superintendent Sarah Jackson, who was Head of People at the time the programme was developed, said: “We wanted a programme that built trust between individuals and their line mangers, having meaningful conversations that recognised what was important to the people who work in our organisation. All staff are now having Chats That Matter® and discovering the strengths in their people to help them perform at their best.”

Changing Culture and Improving Performance

Tania Kirkbride, Blended learning Manager for Cumbria Constabulary, said: “To be recognised on an international platform is fantastic for us all. From a previous culture focusing on performance and compliance, our new, award winning approach ensures our staff are the focus. The awards reflect two years of listening to our staff and officers and implementing a transformative approach to changing culture and improving performance”

Chats That Matter is Growing

Our Chats That Matter® approach really helps organisation get the best from their people we love to help people get things On The Up. All of the clients we work with tell us they have benefited from our approach. We look forward to expanding our work using our tried and tested techniques to engage positively with people and coaching people to be their best selves.